Returns & Exchanges

2024 Holiday Return Policy

Orders placed on or after November 1, 2024 are eligible for a merchandise refund until January 15, 2025.  All returns must be postmarked NO LATER THAN January 15th to be eligible.  For orders placed on or after December 15th, 2024, the standard 30 day return policy applies.  As with all returns, all items must have the original tags attached and be unworn and unlaundered to be accepted.  Items that are worn, laundered or have the original tags removed are not eligible for a refund and will be discarded, with no refund issued.  

 

We now offer FREE return shipping for orders shipping to/from the US and placed on our website.

To access the label, you must login to your account.  If you did not create an account when the order was placed, simply create an account using the same email address used to place the order and you will have access to your order history and return labels.

Please log in to create your pre-paid label

  

Lose your invoice with the Return Form?

Click here for a copy.  Please complete this form and include your order number, name and email address for fastest processing.

Final Sale Items

Please note that our Assorted Trio, 3 for $25 is a final sale and is not eligible for returns or exchanges. Please note that our Men and Women's Mystery Box 3 for $20 is a final sale and not eligible for returns of exchanges. 

 

How long do I have to make a return?

All items for return or exchange must be returned within 30 days of your receipt of the item. Items returned after 30 days are not eligible for a refund.  

 

WebUndies.com now offers free return shipping back to our facility for orders placed on our website and shipping to and from the US.  If an order was placed on Amazon.com, Walmart.com or Wish.com, you are responsible for the cost of return shipping.  Limit of one label per order.  For international customers, you are responsible for the return postage.  We will gladly accept the return of new/unused merchandise within 30 days of your receipt. We will refund the full purchase price less shipping and handling as soon as we receive the merchandise in saleable condition. All tags must still be attached.

 

For worn items or items with pet hair or odors, as well as footie pajamas with dirty feet (even from just being tried on), we will NOT accept your item for return.  We will notify you by email and you can choose to pay for the dirty item to be returned to you (at your expense) or we will discard the item, without issuing a refund. We will not pay the postage to return the dirty item to you.  If it is dirty, please do not send it back.  

 

Defects

 

At WebUndies.com, we have made it our policy to purchase only first quality merchandise from suppliers that we feel are reputable.  Our goods are officially licensed.

For defective merchandise, we will work with you to ensure your satisfaction.    All defect claims must be made within 7 days of original receipt.   NO Claims will be considered without proof of defect, not limited to, but including pictures.  We will require pictures to be sent via email to sales@webundies.com.  Upon review of the images by our trained staff, we will make a determination of the cause and make a judgement on the defect cause (manufacturer or customer).  If we determine that the defect is true and not due to action by the customer, at our discretion, we will either replace the merchandise, issue a partial refund or refund your purchase price.  We may require that the item is returned to our facility.

Please note that improper washing or over-stretching of materials is not considered a manufacturers defect. Manufacturers defects are rare, but typically would include unraveling seams, improper stitching, or imperfections in the printing.  Cuts due to careless opening of packages are not considered defects- refer to the Shipping Damage section below.  

 

Shipping Damage

Our merchandise is shipped in packaging specifically designed to withstand the machinery used by the US Postal Service and UPS. These packages provide superior protection against damage during shipping.

Damage to merchandise caused by opening packages with a sharp object is not considered to be damaged in shipping nor a defect in the merchandise.  After 20 years, we easily recognize damage from scissors or razors used when opening packages and will reject the claim in these cases.

If damage occurred during shipping, all original packaging must be included with the claim. This includes all stamps and markings of "Damaged in transit" applied by the US Postal Service or UPS.

All damage claims must be made within 7 days of original receipt.

 

Lost or Late Packages

Packages sometimes get lost in the mail. Please verify that all address information provided with the original order is correct. It can take several weeks for UPS and the Postal Service to correct invalid addresses. UPS packages are trackable using the tracking number provided in the shipping confirmation e-mail. All lost package claims must be made within 20 days shipping for domestic orders, 28 days for international orders. Claims initiated beyond the stated limit may not be honored.

Please check the transit time map for UPS Ground and First Class mail orders.

We cannot be held responsible for delays incurred by UPS or the Postal Service as they are out of our control.

Packages lost due to incorrect address information are the responsibility of the customer. We cannot be held responsible for lost packages due to incorrect address information. The U.S. Postal service provides a zip+4 locator at http://www.usps.com which can be used to determine the proper zip code.  If your package is returned to our facility due to an incomplete address or lack of forwarding address, the order will be refunded, less a 20% restocking fee.

 

Packages that show they were scanned at delivery and are not able to be located will be considered stolen.  In order for us to assist you, we require that you file a police report for a stolen package, as mail theft is a federal crime.  Without the police report, no refund or replacement will be given.  we require a copy of the police report be sent to us with the claim of theft.

 

Incorrect or Invalid Address

If for some reason, the Postal Service or UPS is unable to deliver a package due to an incomplete or incorrect address and returns it to us, a refund will be issued only for the merchandise, less a 20% restocking fee.  The original shipping fee will not be refunded and the order will not be reshipped.  

 

To make a return

Send the new merchandise, along with a copy of the invoice, with the completed return/exchange form to us at:

WebUndies.com
270 Sheffield Street, Unit B
Mountainside, NJ 07092 
USA

You can use our FREE pre-paid label (limit one per order, including exchanges) or use your own postage.  If doing it yourself, we strongly recommend that packages sent to us be sent via trackable/insured delivery. We cannot be held responsible for packages that are not received by us.

Please complete the Return form on the reverse of the invoice. Listing an alternate selection in the event that an item is not available is strongly recommended.

Contact sales@webundies.com with questions or comments

 

 

 

Policy revised as of 4/17/2020